Case Manager – Legal Operations | on site Medellín | U.S. Legal Clients | C1 English Required

At RAM BPO, we support demanding international law firms that expect precision, speed, and zero dropped balls. We're looking for a Case Manager who doesn't just track cases, but owns the process — anticipating risks, driving communication, and ensuring nothing falls through the cracks between attorneys, clients, and internal teams.

This is not an administrative support role. It's a high-impact position within real legal operations, with direct exposure to U.S. legal practices and international standards.

If you're looking to grow within the legal sector, work with high-profile clients, and do it from wherever you are — keep reading.

WHAT YOU'LL DO

• Manage assigned legal cases from intake to closure, ensuring deadlines, SLAs, and quality standards are consistently met

• Act as the primary point of contact between attorneys, clients, and internal teams — communicating clearly, professionally, and proactively

• Review and quality-control legal documents for accuracy, completeness, and compliance with firm standards

• Monitor case milestones and critical dates; proactively escalate risks, delays, or discrepancies before they become problems

• Maintain case management systems fully updated and organized at all times

• Contribute to operational performance reporting and process improvement initiatives

HARD REQUIREMENTS (Please do not apply if you don't meet these)

• English level C1 or above — you must be able to communicate fluently in writing and verbally with English-speaking attorneys and clients

• 2+ years of experience in legal case management, legal support, or an LPO/BPO legal environment

• Solid understanding of legal workflows, documentation processes, and compliance standards

• Proficiency with case management tools (Clio, MyCase, Filevine, or equivalent) and Microsoft Office Suite

• Strong organizational skills with the ability to manage multiple cases simultaneously under pressure

• Availability to work aligned with U.S. time zones (EST/CST)

NICE TO HAVE

• Experience supporting U.S., UK, or international legal practices

• Background in litigation, personal injury, corporate law, or regulatory compliance

• Prior experience in high-volume, SLA-driven legal operations environments

WHAT WE OFFER

• on site- Medellín

• Direct exposure to high-profile international legal clients

• Structured operational environment with clear processes and defined metrics

• Real growth opportunities within an expanding legal operations team

• Contractual stability and a solid support structure