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Operations · Oficinas Medellín

Customer Service Representative (Multi-Channel Support)

This role is ideal for candidates with little to no experience who are highly organized, quick learners, and comfortable handling multiple conversations at once.

📢 Customer Service Representative (Multi-Channel Support)

📍 On-Site | Medellín (El Poblado) | 🕐 Full-Time

🚀 About the Role

We’re looking for strong English speakers who are ready to build their career in customer service within a fast-paced U.S. operation.

You’ll manage customer interactions across phone, email, and text — turning requests into clear, actionable solutions.

Before You Apply

This is a fast-paced, high-responsibility role, even at an entry level.

Schedule:

  • Monday to Friday

  • 8:00 AM – 7:30 PM

  • 1-hour lunch + 30 minutes of breaks

📍 On-site in El Poblado, Medellín

👉 Not compatible with ongoing studies or second jobs
👉 Requires focus, multitasking, and consistency throughout the day

What You’ll Do

  • Manage customer interactions via phone, email, and text

  • Convert inquiries into structured service tickets

  • Support customers by identifying their needs and next steps

  • Handle challenging situations with professionalism

  • Coordinate with internal teams to resolve requests

  • Maintain accurate records of all interactions

What You Need

  • Advanced English (B2+ / C1)

  • 0–1 year of experience in customer service (or similar roles)

  • Strong communication skills (written and verbal)

  • Good typing speed and ability to multitask

  • Attention to detail and willingness to learn

  • Ability to stay calm under pressure

Tools

  • Microsoft Office

  • Adobe

Compensation

  • Salary: $2,500,000 COP

  • Transportation allowance

  • Overtime and legal surcharges

What Success Looks Like

  • You learn quickly and adapt to new processes

  • You handle multiple conversations without losing organization

  • You communicate clearly and professionally

  • You take ownership of customer requests and follow through

Department
Operations
Locations
Oficinas Medellín
Operations · Oficinas Medellín

Customer Service Representative (Multi-Channel Support)

This role is ideal for candidates with little to no experience who are highly organized, quick learners, and comfortable handling multiple conversations at once.

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