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Operations · Oficinas Medellín

Customer Intake Representative

You’ll be supporting a U.S.-based operation where your day will revolve around continuous client interaction, understanding business needs, and capturing critical information with precision.

On-Site | Medellín (El Poblado) | 🕐 Full-Time

If you perform at your best in fast-paced, high-demand environments, this role is built for you.

Before You Apply

This is a high-performance role, not a typical customer service job.

Schedule:

  • Monday to Friday

  • 8:00 AM – 7:45 PM

  • 1-hour lunch + two 15-minute breaks

You will be on back-to-back calls for most of your shift while entering information in real time.

This role is not compatible with ongoing studies or second jobs

What You’ll Do

  • Handle continuous calls with U.S.-based customers

  • Gather detailed business information with high accuracy

  • Enter data in real time while actively speaking with customers

  • Maintain energy, focus, and professionalism throughout your shift

  • Follow structured processes and documentation protocols

  • Perform under pressure without compromising quality

What You Need

  • Advanced English (B2+ / C1)

  • Experience in call centers or high-volume environments

  • Strong typing speed and multitasking ability

  • High attention to detail under pressure

  • Ability to stay focused for extended periods

  • Clear, confident, and professional communication skills

Compensation

  • Salary: $2,800,000 COP

  • Transportation allowance

  • Overtime and legal surcharges

🏆 Who Thrives in This Role

People who:

  • Perform well under pressure

  • Stay consistent even in demanding environments

  • Enjoy continuous customer interaction

  • Are driven by fast-paced work settings

Department
Operations
Locations
Oficinas Medellín
Operations · Oficinas Medellín

Customer Intake Representative

You’ll be supporting a U.S.-based operation where your day will revolve around continuous client interaction, understanding business needs, and capturing critical information with precision.

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