About the Role

We're looking for a highly organized and detail-oriented Bilingual Operations & Scheduling Virtual Assistant to support day-to-day operations. This role is ideal for someone who enjoys structure, thrives in fast-paced environments, and can effectively manage multiple priorities while maintaining professional communication with employees and managers.

Responsibilities

Schedule & Shift Coordination

Review daily and upcoming schedules.
Support shift updates, call-outs, and coverage needs.
Coordinate replacement coverage and communicate schedule changes.
Confirm shift details, including time, location, and assigned employee.
Maintain accurate scheduling records.

Operations Support

Follow up on employee availability and attendance.
Send reminders and operational updates.
Maintain spreadsheets, trackers, and operational notes.
Support additional day-to-day administrative tasks.

Connecteam Administration

Review shifts, punches, and attendance information.
Follow up on missing clock-ins and attendance issues.
Update notes and scheduling details.
Flag discrepancies requiring management review.

Communication & Follow-Up

Communicate professionally with employees and managers in both English and Spanish.
Escalate urgent issues such as no-shows, scheduling conflicts, or attendance concerns.
Keep management informed about pending items and completed tasks.

Requirements

✔ Fluent English and Spanish (written and verbal)

✔ Previous experience in administrative support, operations support, scheduling, dispatch, staffing coordination, or similar roles

✔ Strong attention to detail and ability to follow processes

✔ Excellent organizational and follow-up skills

✔ Ability to prioritize urgent matters and manage multiple tasks

✔ Comfortable working with spreadsheets and online systems

✔ Professional written communication skills

Preferred Qualifications

⭐ Experience with Connecteam or similar workforce management systems

⭐ Experience supporting service-based industries such as cleaning, staffing, healthcare, transportation, or field operations

⭐ Experience managing schedules, attendance follow-up, and coverage coordination

⭐ Experience with Google Sheets and Excel

What We're Looking For

Detail-oriented and process-driven
Reliable and responsive
Strong written communication skills
Good judgment and problem-solving abilities
Ability to work independently after training
Comfortable with accountability and structured processes

Why Join Us?

🏠 100% Remote

💰 COP $2,300,000 + Transportation Allowance

🕛 Monday to Friday | 12:00 PM – 8:00 PM

📈 Stable and growing work environment

🤝 Collaborative team culture

If you're organized, proactive, and enjoy keeping operations running smoothly, we'd love to hear from you!

Bilingual Operations & Scheduling Virtual Assistant (Remote)

You'll play a key role in schedule coordination, attendance follow-up, operational tracking, and workforce management support.